Terms and Conditions
Welcome to zucocoffee.com (the 'Site'). Below is the lowdown on how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Transaction Currency and Pricing
All prices quoted are in Hong Kong Dollars (HKD) and are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery Within Hong Kong
Hong Kong area delivery is available to all areas via SF Express. We will post all orders within three days or order placement and, in most cases, your delivery will arrive within 3-5 days of the shipping date.
Please contact us at for details of any delivery not received within seven days of order confirmation.
3. Customer Service
ZUCO Coffee Roasters is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack and ship all orders within one to three business day of purchase; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
4. Returns and Refund Policy
We want you to be satisfied with your purchase from the Site, so we have a 7 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact page for a replacement or credit note of the purchase price within 7 days of shipment. Please email us at your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return.
Merchandise items must be returned in original new condition including all original packaging.
Original shipping charges are nonrefundable.
All return shipping charges must be prepaid.
If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do, you can choose between a refund or exchange
Whilst ZUCO Coffee Roasters takes all reasonable care to ensure the accuracy of information on the ZUCO Coffee Roasters website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by ZUCO Coffee Roasters that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.
ZUCO Coffee Roasters reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of ZUCO Coffee Roasters. ZUCO Coffee Roasters will not be bound by incorrect information which appears on the ZUCO Coffee website or in any other document or information issued by ZUCO Coffee Roasters.
ZUCO Coffee Roasters products may be returned or exchanged in accordance with the policies above. The ZUCO Coffee Roasters website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by your use of the Site, that your use of ZUCO Coffee Roasters's website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of ZUCO Coffee Roasters's website, and that ZUCO Coffee Roasters shall not be liable for damages of any kind related to your use of this site.
The ZUCO Coffee Roasters website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.
When purchasing from ZUCO Coffee Roasters your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at .